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Booking Terms and Conditions

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Contents of These Terms

  1. Table reservations

  2. Who we are

  3. General

  4. Vouchers (credit, gift or discount), discounts or promotions

  5. Car Parking

Table Reservations

  1. Table Reservations are subject to availability, and the confirmation of your booking is contingent upon our availability at the requested date and time.

  2. You must arrive at the restaurant on time for your reservation. We will hold the table for a maximum of 15 minutes after the reserved time. After this grace period, the table may be released to accommodate other guests. Following this time, a deposit payment will be taken from the pre-authorised card.

  3. When making a reservation, please ensure that the number of guests in your party accurately reflects the total number of attendees. We appreciate prior notice for any changes in the group size.

  4. We understand that plans may change. If you need to cancel or modify your reservation, we kindly request that you do so with as much notice as possible. This allows us to accommodate other guests who may be eager to dine with us. Failure to cancel within the specified time frame may result in a cancellation fee of £5 per person, please refer to the specific cancellation notice period mentioned below:
     

    • For reservations below 8 people, we will require 6 hours notice.

    • For reservations of 8 or more people at least 12 hours notice. This is due to us being less likely to accommodate a larger booking within 12hrs of arrival. In the event of a no-show (a reservation where the guest does not arrive and no prior cancellation was made), a no-show fee may be charged to the credit card used to secure the reservation. The no-show fee will be equivalent to £5 per person in the reservation.
       

  5. While we do our best to accommodate late arrivals, we cannot guarantee seating for reservations arriving significantly after the reserved time. In such cases, your table may be given to other waiting guests and you will still be charged the £5 reservation fee.

  6. If you have any special requests, such as dietary preferences, special occasions, or seating preferences, please let us know at the time of making the reservation, and we will do our best to accommodate your needs. 

  7. We warmly welcome children and infants to our restaurant. Please include them in the total number of guests when making a reservation, as we need to allocate appropriate seating for everyone. If you require a high chair, please place this onto the booking information.

  8. We are a pet-friendly destination and welcome well-behaved dogs in our restaurant until 5:00pm. Due to space limitations and the nature of our evening dining service, dogs are not permitted after this time.If you plan to bring your dog with you, please let us know when making your reservation so we can ensure you are seated appropriately.

  9. A discretionary service charge is added to the final bill for tables of 8 people or more. This charge goes directly to our hardworking team, who are committed to providing you with an excellent dining experience.

  10. An optional service charge is available at the point of every purchase when making a card transaction. This amount is available in either a pre-determined percentage or an optional customary amount.

  11. When making an order online, either by QR code or delivery an automated 5% service charge is automatically added to your final bill. This charge is not optional but is given to our team for delivering this dedicated personal service. To avoid this charge then please visit our bar to make an order.

Who we are

Y Beudy Ltd (referred to as "Y Beudy, The Cowshed /we/our/us") We are a company registered in England and Wales under company number 16797619 and located at Y Beudy, Ffordd Prenteg, Tremadog, Nr. Porthmadog, LL49 9SN.

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General

  1. We process your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important terms which apply to you. By providing personal information in connection with a reservation you consent to such processing on behalf of yourself and any guests included in your reservation.

  2. We reserve the right to change these terms from time to time and the terms applicable to your reservation are those in force on the date the reservation is made. These terms apply from the date set out at the start of these terms. For reservations made prior to that date, you can click on the link at the start of these terms (in the second paragraph) to view the terms that apply to your reservation.

  3. If you are an individual consumer you have certain legal statutory rights. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms. For more information on your statutory rights see https://www.gov.uk/consumer-protection-rights or call 03454 04 05 06 or contact your local Citizens’ Advice Bureau or Trading Standards office.

  4. We shall not be in breach of these terms or liable for any failure to perform any of our obligations in relation to your reservation (such as the provision of dining services or any related products or services) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including but not limited to flood, earthquake, extreme adverse weather conditions, natural disasters, acts of terrorism, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water or other utility services, plant machinery, computers or any collapse of building structures.

  5. If you wish to make a complaint or have a question regarding your reservation please contact us using the ‘Contact Us’ link on our website. We will respond to you as quickly as we can and normally within 5 working days.

  6. a) We will not be liable for any losses which are not caused by either a breach of these terms by us, our non-compliance with our duties under applicable legislation or our negligence. We will also not be liable for any losses which were not foreseeable to both parties when the contract was formed. Loss is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example if you discussed it with us during the reservation process.

  7. b) While dining at our restaurant you are responsible for your personal belongings. We accept no responsibility for loss, theft or damage to personal property unless caused by our negligence.

  8. c) To the fullest extent permitted by law, our total liability to you for any and all losses arising from your reservation or dining experience shall not exceed the total amount paid by you for the reservation or services provided.

  9. d)Any parking facilities near or adjacent to our premises are owned and operated by a third party and are not managed or controlled by us. Parking charges, terms of use and any enforcement actions are the responsibility of the third-party operator. We accept no liability for any loss or damage to vehicles or their contents while parked in these areas. Vehicles are parked entirely at the owner’s risk.

  10. e) Nothing in these terms will exclude or limit our liability for fraud or death or personal injury caused by our negligence or any other matter which it would be illegal for us to (or to attempt to) exclude or limit.

  11. If any provision in these terms is found to be illegal, invalid or unenforceable in whole or in part then the provision will apply with whatever deletion or modification is necessary so that the provision is legal, valid and enforceable. You and we intend that the legality, validity and enforceability of the remainder of these terms shall not be affected.

  12. Any failure by us to enforce our rights or remedies under these terms or otherwise or any delay in enforcing such rights or remedies shall not be construed as a waiver by us of those or any other rights or remedies.

  13. This contract is between you and us. No other person shall have any rights to enforce any of its terms.​

  14. These terms and any non-contractual obligations arising out of or in relation to these terms shall be governed by and interpreted in accordance with the law of England and Wales. All disputes arising out of or relating to these terms shall be submitted to the non-exclusive jurisdiction of the English courts.

Vouchers (credit, gift or discount), discounts or promotions​

  1. Gift vouchers issued by Y Beudy may be redeemed against food and drink purchases at the restaurant unless otherwise stated.

  2. Gift vouchers cannot be exchanged for cash and are non-refundable.

  3. Vouchers cannot be used to purchase another voucher.

  4. Vouchers are non-transferable and may not be resold. Management reserves the right to cancel any voucher that has been sold, transferred, or otherwise used in breach of these terms.

  5. Unless stated otherwise on the voucher, vouchers will be valid for the period shown on the voucher. Expired vouchers will not be accepted and extensions to expiry dates will not normally be granted.

  6. Vouchers must be presented at the time of redemption.

  7. Vouchers must be redeemed in full. No cash change will be given and any unused balance will be forfeited unless otherwise stated.

  8. Management reserves the right to refuse any voucher that appears to have been altered, duplicated, damaged or tampered with.

  9. We are not responsible for vouchers that are lost, stolen, damaged or destroyed and replacements will not be issued in these circumstances.

  10. Only one voucher, discount or promotional offer may be used per transaction unless otherwise stated.

  11. From time to time we may issue promotional or credit vouchers (for example following a cancellation, refund or goodwill gesture).

  12. Credit vouchers may only be used by the person to whom they were issued and may not be transferred or sold to another party.

  13. Credit vouchers will normally be valid for 6 months from the date of issue unless otherwise stated. After the expiry date the voucher will no longer be valid.

  14. Bookings made using a credit voucher may require advance reservation.

  15. Credit vouchers cannot be exchanged for cash and cannot be used in conjunction with any other promotion, voucher or discount unless expressly stated.

  16. If a reservation made using a credit voucher is cancelled and a refund is due in accordance with our reservation policy, the refund will normally be issued as a replacement credit voucher.

  17. Our total liability in respect of any credit voucher will not exceed the value of that voucher.

  18. We reserve the right to cancel or amend credit vouchers where necessary. Where possible we will notify affected customers and provide a reasonable opportunity to use the voucher.

  19. By entering any promotion or competition organised by Y Beudy, you agree to be bound by these terms and any specific rules relating to the promotion.

  20. Specific rules for promotions may include entry instructions, eligibility requirements and prize details. These may be published on our website, social media channels or other promotional materials.

  21. Unless otherwise stated, promotions are open to UK residents aged 18 years or over.

  22. Entry to a promotion is free unless otherwise specified, although certain minimum requirements may apply (for example booking a table or subscribing to a mailing list).

  23. The start and closing dates of any promotion will be specified in the relevant promotional materials and all times will be based on UK time.

  24. Unless otherwise stated, prizes do not include additional costs such as travel, additional food or drink, gratuities or other expenses not expressly included in the prize description.

  25. Winners are responsible for complying with any legal or health requirements that apply at the time the prize is redeemed.

  26. Management reserves the right to amend these voucher, promotion and discount terms at any time without prior notice.

Car Parking

  1. Car parking is available at Y Beudy Steakhouse. Please note that the car park is owned and operated by a third party and is not under our control. Parking charges and terms of use are set and enforced by the car park operator.

  2. We accept no responsibility or liability for any loss or damage to vehicles or their contents while parked in the car park. Vehicles are parked entirely at the owner’s risk.

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